Customer Testimonials

I recently bought a car from Milford Nissan and could not have had a better experience. They made the experience so pleasant and seemed like a truly honest run business!

George Cannon at Milford Nissan made the purchase of our Rogue smooth and easy. So easy, in fact, that my son and daughter went to Mr Cannon when they purchased their Rogues (great car, btw). He was friendly, helpful and knowledgable about the vehicles.

George was great, very helpful, and made the process of buying my new van seamless.

I'm writing this review about 3 years too late. But let me take readers on a journey. My wife wanted to get her first car, a cheap Sentra, 3 years old, <50k miles. A certified pre owned. The dealer agreed to deliver the car to the house. After 2 weeks they did not make good on their promise and I had to pick up the car myself. Whatever, that's just a luxury that I shouldn't expect at this price range. But still, they should've said this. Day 1 out the dealership, every single light on the dash for driver ... Read More

Full review text opened.

Google - Oct 31, 2026

I'm writing this review about 3 years too late. But let me take readers on a journey. My wife wanted to get her first car, a cheap Sentra, 3 years old, <50k miles. A certified pre owned. The dealer agreed to deliver the car to the house. After 2 weeks they did not make good on their promise and I had to pick up the car myself. Whatever, that's just a luxury that I shouldn't expect at this price range. But still, they should've said this. Day 1 out the dealership, every single light on the dash for driver assistance was going off as malfunctioning. Dealership was nowhere to assist even after calling. Today: the car still works, nothing has failed but the same lights are on the dash and critical safety features have never worked. This dealer didn't care once the car left the lot. I know this car was only $20k, but even 4 years ago my wife got an awful interest rate (despite this car being a cpo and my wife having a good credit score) due to this dealerships ineptitude to work with better financing institutions. I just hope I can save people from encountering the same situation as I've encountered with this dealership. In summary: Find a better Nissan dealership. These people operate under principles similar to shady dealer lots on the outskirts of town. Thank you.

My partner and I came in looking to purchase a new Nissan Pathfinder, and unfortunately, we had an incredibly disappointing experience with our salesperson, George. We were interested in both the Pathfinder SL and Platinum trims and simply wanted quotes for each so we could compare our options. Instead, George told us he would only provide a quote if we could guarantee that we would purchase the vehicle from him. He also insisted that we choose which trim we were actually going to buy before he would discuss pricing. This was incredibly frustrating, especially considering we were serious buyers simply ... Read More

Full review text opened.

Google - Oct 30, 2026

My partner and I came in looking to purchase a new Nissan Pathfinder, and unfortunately, we had an incredibly disappointing experience with our salesperson, George. We were interested in both the Pathfinder SL and Platinum trims and simply wanted quotes for each so we could compare our options. Instead, George told us he would only provide a quote if we could guarantee that we would purchase the vehicle from him. He also insisted that we choose which trim we were actually going to buy before he would discuss pricing. This was incredibly frustrating, especially considering we were serious buyers simply trying to make an informed decision. We also showed George a competitive quote we had received from Westborough Nissan and asked whether he could match it. Rather than discussing the offer, he immediately dismissed it, claiming the deal wasn’t real or that the vehicle must be a demo car. Thankfully, we decided to take our business elsewhere. We drove straight to Westborough Nissan, where we had a much better experience and happily purchased our brand-new 2026 Nissan Pathfinder Premium! It’s disappointing that what should have been an exciting car-buying experience was made so unnecessarily difficult. We were ready to purchase a vehicle that day, but George’s dismissive attitude and unwillingness to provide basic pricing information cost the dealership a sale. I would strongly recommend shopping around before purchasing here. Dan the manager was quite helpful and nice, but at that point we were no longer interested in doing business at this location.

Outstanding Customer Service and Professionalism! We had an exceptional experience at Nissan dealership in Milford Ma. Big thank you to Jim wood and Eric! We were dealing with a very unusual and challenging situation, but both Jim and Eric went above and beyond to help us find the best possible solution. They were incredibly kind, patient, understanding, and professional throughout the entire process. They genuinely cared about our situation and made every effort to resolve it in a way that exceeded our expectations. What impressed us the most was their willingness to listen, their dedication, and the respect they showed ... Read More

Full review text opened.

Google - Oct 24, 2026

Outstanding Customer Service and Professionalism! We had an exceptional experience at Nissan dealership in Milford Ma. Big thank you to Jim wood and Eric! We were dealing with a very unusual and challenging situation, but both Jim and Eric went above and beyond to help us find the best possible solution. They were incredibly kind, patient, understanding, and professional throughout the entire process. They genuinely cared about our situation and made every effort to resolve it in a way that exceeded our expectations. What impressed us the most was their willingness to listen, their dedication, and the respect they showed us. They turned a stressful and complicated situation into a positive experience. We are truly grateful to Jim and Eric for their outstanding customer service. They are a wonderful example of professionalism and integrity. I highly recommend this Nissan dealership, to anyone looking for a dealership that truly cares about its customers! Thank you both for going above and beyond for our family!

I purchased a vehicle from this dealership back in March. Not only did they register the vehicle with different plates than the plates I gave to them to put on the vehicle? I had an issue with the vehicle that the warranty they pushed me to add to the vehicle, does not cover. Been trying to get in touch with someone for the past week about canceling said warranty. Nobody calls back, also sending emails. No response. Very frustrating.

My wife and I purchased a new car this week from George & Eric at Milford Nissan this week and could not be happier! They worked to make the process streamlined and effortless. This is the 4th car we have purchased here and will be back again in the future!

The team was fast, friendly and efficient!

Manny, and the guys at Milford Nissan were awesome. My wife, and I recently drove down from Maine, and purchased a vehicle here. They helped us understand the process, and were awesome to work with as it was clear we had no real understanding of buying locally, versus buying out of state. They made the whole process easy, stress free, and fun. We enjoyed the whole experience, and hope to do more business with them in the future. From our salesman Manny, management, to finance, the whole process was awesome, and we were made to feel at home through the ... Read More

Full review text opened.

Google - Oct 4, 2026

Manny, and the guys at Milford Nissan were awesome. My wife, and I recently drove down from Maine, and purchased a vehicle here. They helped us understand the process, and were awesome to work with as it was clear we had no real understanding of buying locally, versus buying out of state. They made the whole process easy, stress free, and fun. We enjoyed the whole experience, and hope to do more business with them in the future. From our salesman Manny, management, to finance, the whole process was awesome, and we were made to feel at home through the process. We would strongly recommend Milford Nissan to anyone looking for a great sales experience, a great group of guys, and overall ease of purchase. At no point did we feel rushed, or pressured, or any of the bads you sometimes experience. They also were great with our kiddos, who joined the day with us. We are thankful for the time they took with us, and they made the experience a great one. Thank you Manny, and the Milford Nissan team!!

Purchased a certified Ariya there. Very friendly and knowledgeable staffs. Fast and problem free purchasing experience. Special thanks to George, Patty and Eric’s excellent customer service.

I had a great experience working with Mike Evans! He was extremely helpful, polite, and made the entire car-buying process so easy. He even went above and beyond to help get the car I wanted transferred to the dealership from another dealer. I truly appreciate all of his help and would definitely recommend Mike to anyone looking for a new car!

I really want to thank George and Eric for a great car buying experience! My wife and I just purchased a new Rogue and our salesman, George, worked with us to make sure we received the best price possible for our trade-in and the purchase price. Eric, took his time to explain all of our finance options along with all of the warranties available for our new purchase. Unlike other dealerships, we felt no pressure, and we were very comfortable with signing the deal. We will definitely recommend this team to anyone looking to purchase a new Nissan.

From the moment we walked in, through the negation process, and all the way through purchasing and getting our car registered / detailed - Wayne and Eric have been amazing!! I've never bought from a dealership before, and honestly, I didn't really want to after visiting a couple other dealerships and not feeling the best about it after leaving. But immediately upon arriving to this Milford Nissan, one random day coming home from work, Wayne was beyond helpful, informative, and the absolute sweetest! This location has very kind and helpful employees and they have put my mind at ease ... Read More

Full review text opened.

Google - Sep 18, 2026

From the moment we walked in, through the negation process, and all the way through purchasing and getting our car registered / detailed - Wayne and Eric have been amazing!! I've never bought from a dealership before, and honestly, I didn't really want to after visiting a couple other dealerships and not feeling the best about it after leaving. But immediately upon arriving to this Milford Nissan, one random day coming home from work, Wayne was beyond helpful, informative, and the absolute sweetest! This location has very kind and helpful employees and they have put my mind at ease regarding dealership purchases/ services. We will be back for our future car purchases / services and be asking for Wayne and Eric every time.

Great buying experience for a new Armada. They had to locate the vehicle for me but honored their price for one on the lot that was already sold and kept me informed along the way. Mike Evans was a pleasure to work with and went over everything in the vehicle. Low pressure sales culture all around. I’ll buy here again.

Thanks to everyone at Milford Nissan. My car buying experience was a great one. Thank you to George, Todd, Dan, Eric, Chris and David and the rest of the staff at Milford Nissan.

This was a great experience the place is amazing and they all are very nice . Bring your car here was the best decision I made . Plz make sure u bring your car for the actually dealership where u bought if its a bigger dealership or to your car actually brand . They will take care of your car way better then small garage out there , that all they do is break your car or put old part into your car . No care after u drive off and your car starting to show more problems then was before . So plz ppl make ... Read More

Full review text opened.

Google - Sep 5, 2026

This was a great experience the place is amazing and they all are very nice . Bring your car here was the best decision I made . Plz make sure u bring your car for the actually dealership where u bought if its a bigger dealership or to your car actually brand . They will take care of your car way better then small garage out there , that all they do is break your car or put old part into your car . No care after u drive off and your car starting to show more problems then was before . So plz ppl make sure to bring your car where they should be . Anyways I live here place and is close to my house and I love how nice and care they are .

I had such a great experience at Milford Nissan! I recently purchased a brand-new 2026 Nissan Pathfinder because I needed a bigger vehicle to comfortably fit all three of my children, and I couldn’t be happier with my experience. Our salesman, Von, was absolutely the best! From the beginning, he was incredibly kind, courteous, and helpful. Even the little things, like always holding the door open for me, stood out. I genuinely felt like I got to know him throughout the process, and he took the time to get to know me and understand exactly what I needed. Everything felt ... Read More

Full review text opened.

Google - Aug 25, 2026

I had such a great experience at Milford Nissan! I recently purchased a brand-new 2026 Nissan Pathfinder because I needed a bigger vehicle to comfortably fit all three of my children, and I couldn’t be happier with my experience. Our salesman, Von, was absolutely the best! From the beginning, he was incredibly kind, courteous, and helpful. Even the little things, like always holding the door open for me, stood out. I genuinely felt like I got to know him throughout the process, and he took the time to get to know me and understand exactly what I needed. Everything felt friendly and comfortable, and I never felt pressured or pushed into anything. They also gave me a great deal on my trade-in and helped steer me in the right direction when choosing the essential packages for my Pathfinder. I really appreciated that they focused on what made sense for me instead of trying to oversell me on things I didn’t need. I also want to give a huge shoutout to Eric, the Finance Manager! He was amazing at walking me through all the fine details of the paperwork and making sure I understood everything before signing. He helped with getting me pre-approved and worked to get me the best deal possible. The finance part of buying a car can sometimes feel overwhelming, but Eric made the whole process easy and straightforward. This is actually the third vehicle I’ve purchased from Milford Nissan, and every experience has been positive. Their hospitality and customer service are exactly why I continue to come back. I would absolutely recommend Milford Nissan — especially Von and Eric — to anyone looking for a new vehicle. I love my new Pathfinder! ❤️

Hands down the best car-buying experience I've ever had—Mike was incredibly patient, never pushy, worked with me every step of the way to stay within my budget, and got my payments exactly where I needed them; I highly recommend him to anyone looking for a hassle-free dealer!

I had a very good experience buying a new Nissan Altima SV at the beggining of the august 2026. Mike the salesman I had was great and Eric was also a great help. I recommend buying from here! You won't regret it!

I had my transmission fluid replaced in my 2021 Frontier. Great service, speedy, and great people

The service manager is awesome! He is beyond helpful and the service technicians are phenomenal. They went above and beyond every time I go there.

Usually a car buying experience is stressful but for the first time ever, I had an incredibly positive experience! This was our first time at Milford Nissan and Von, our salesperson, and Todd, the sales manager, and Eric in the finance office made the whole transaction super easy. No gimmicks or high pressure sales tactics…on the contrary, all were helpful and informative. They also helped my elderly mother in law with a new car lease and I was so impressed with Von and the kindness and patience he showed her. He made sure she understood all of the features ... Read More

Full review text opened.

Google - Jun 13, 2026

Usually a car buying experience is stressful but for the first time ever, I had an incredibly positive experience! This was our first time at Milford Nissan and Von, our salesperson, and Todd, the sales manager, and Eric in the finance office made the whole transaction super easy. No gimmicks or high pressure sales tactics…on the contrary, all were helpful and informative. They also helped my elderly mother in law with a new car lease and I was so impressed with Von and the kindness and patience he showed her. He made sure she understood all of the features in the car before she left the dealership. I wholeheartedly recommend this dealership!!!

Had a wonderful car-buying experience here! Was looking for a newer model used car for my daughter and was met in the lot by George. He was friendly , knowledgeable , and not pushy. Told him what we liked, got us the key for a test drive, and gave us good value for our trade in. Once we agreed, he passed me on to Eric in finance where things continued to run smoothly. Eric offered a competitive car rate loan and processed all the paperwork in a timely and efficient manner. Just a great car buying experience and would highly recommend. -Ken

Wayne and Jim were absolutely amazing to work with. They really worked with me to make sure I was happy with my trade and purchase. They really took care of me!

Michael at Milford Nissan was an awesome help! Made it all work stress free to come off the lot with a trade in.

I want to share my amazing experience with Von at Nissan. The service was outstanding! They were always so available for every question I had, and even though I had doubts about the car, they held it for me. They listened to all my preferences, respected my budget, and presented the perfect car for me—just as I wanted: tall, spacious, all-wheel drive, and colorful, because I’m not a fan of plain cars. The entire team was super polite and available. Whenever I had an issue or question, they were ready to help. My buying experience was excellent. At ... Read More

Full review text opened.

Google - May 22, 2026

I want to share my amazing experience with Von at Nissan. The service was outstanding! They were always so available for every question I had, and even though I had doubts about the car, they held it for me. They listened to all my preferences, respected my budget, and presented the perfect car for me—just as I wanted: tall, spacious, all-wheel drive, and colorful, because I’m not a fan of plain cars. The entire team was super polite and available. Whenever I had an issue or question, they were ready to help. My buying experience was excellent. At the last minute, I had to change my down payment, and Eric handled all the paperwork for me, with so much willingness. Everyone was super cheerful, we had great conversations, and they let me test drive the car as many times as I wanted. I just want to say how happy I am with my purchase, and up to now, I haven’t had any problems—it’s exactly what I was looking for!

Amazing service with buying a new car. Mike Evans was super helpful.

I recently purchased a new Cadillac 2025 at MILFORD NISSAN dealership and I couldn’t be happier with the experience! The entire sales process was smooth, professional, and stress-free. A special thank you to Mike Evans the salesman and Erick the financial assistance for their outstanding customer service. They were both so friendly, helpful, and patient throughout the whole process. They made me feel comfortable and truly cared about helping me find the right car. Thank you again for making this such an exciting and enjoyable experience. I truly appreciate all the help and would highly recommend this dealership “MILFORD NISSAN” ... Read More

Full review text opened.

Google - May 11, 2026

I recently purchased a new Cadillac 2025 at MILFORD NISSAN dealership and I couldn’t be happier with the experience! The entire sales process was smooth, professional, and stress-free. A special thank you to Mike Evans the salesman and Erick the financial assistance for their outstanding customer service. They were both so friendly, helpful, and patient throughout the whole process. They made me feel comfortable and truly cared about helping me find the right car. Thank you again for making this such an exciting and enjoyable experience. I truly appreciate all the help and would highly recommend this dealership “MILFORD NISSAN” to anyone looking to purchase a car!

Mike Evans was great go see him for your next car

Very poor experience. Expecting a call back to finalize, reached out a couple of times same day, finally received a "sorry chief, sold it". Terrible business practice.

My wife got a car from there.I won't give the details there was something wrong with the.Rear endThey never get an oil change.And they didn't give her any rebate.Even though she paid cash because they had to fix the.Rear end whether it was a used car or not.You don't sell broken stuff

Recently went in to get a wheel bearing replaced & a couple other things. Chris & Derek in the service department provided exceptional customer service with smiles on their faces throughout the process (they deserve raises). It was my first time in as the dealership I had been going to closed down, will definitely return for future needs and look forward to working with them. 10/10 would recommend!

Unfortunately, I have to give this opinion the lowest possible rating. Nissan Milford is extremely dishonest. The car I bought from them (a Nissan Z with 190 miles for 40'000 $) was missing a spoiler under the front bumper. This is a part that the manufacturer places in the trunk for transport to the dealer, and the dealer should have installed it before handing the car over. Nissan Milford sent me videos and photos of the car before I picked it up, and on this photos the spoiler is missing. There was no spoiler in the trunk either. The underside of the bumper ... Read More

Full review text opened.

Google - Apr 8, 2026

Unfortunately, I have to give this opinion the lowest possible rating. Nissan Milford is extremely dishonest. The car I bought from them (a Nissan Z with 190 miles for 40'000 $) was missing a spoiler under the front bumper. This is a part that the manufacturer places in the trunk for transport to the dealer, and the dealer should have installed it before handing the car over. Nissan Milford sent me videos and photos of the car before I picked it up, and on this photos the spoiler is missing. There was no spoiler in the trunk either. The underside of the bumper shows no signs of installation – I provided photos, so it's obvious they forgot to install the spoiler before selling it. When I asked them to look for my spoiler, they didn't even respond to any of the four emails I sent last 10 days. This isn't about the $160, because that's how much a spoiler costs. This is about principle and a good name. Their behavior is that of a petty thief off the street, not a reputable company.

I have been buying vehicles from Milford Nissan since 2014. Between my family and friends over the years, we have purchased about 30 cars. I came in for an oil change and was a little surprised to be charged $200 (oil change, tire rotation, windshield wiper replacement). Then I was quoted about $1,000 for new tires so I talked to a finance manager about the tire contract I was sold for $4,000 when I bought my car in 2024. He couldn’t believe it, looked me up and saw it was correct. I had some questions because I felt taken advantage of and wanted some questions ... Read More

Full review text opened.

Google - Mar 31, 2026

I have been buying vehicles from Milford Nissan since 2014. Between my family and friends over the years, we have purchased about 30 cars. I came in for an oil change and was a little surprised to be charged $200 (oil change, tire rotation, windshield wiper replacement). Then I was quoted about $1,000 for new tires so I talked to a finance manager about the tire contract I was sold for $4,000 when I bought my car in 2024. He couldn’t believe it, looked me up and saw it was correct. I had some questions because I felt taken advantage of and wanted some questions answered before I traded in my car again. Ultimately it was decided that they lost money on my deal, so they had to inflate the cost of the tire warranty to make their money back. When I bought my car in 2024, I wanted GAP and was told the car did not qualify. The finance manager I spoke to today was very confused and determined that at the time of purchased the vehicle was absolutely eligible. He was also able to see that although I paid for a certified used vehicle, when picking up my car, I was told unfortunately it was not certified. Today he was able to see that it was certified the whole time, but is now expired. When my car was ready, I noticed the check engine light was still on so I went back inside and asked them to turn it off, I thought it was related to the oil change. I was told that it means something is wrong with my car— I asked what it was, since the multi-point inspection didn’t show anything, and he said “believe it or not it’s another $200 to diagnose it” And honestly just…no. Today was the last time Milford Nissan will ever see me. The end of an era. It makes me sad because I did love this place. I wonder if Jeff Batta, the owner, knows about these practices—because the Jeff that I know would NEVER APPROVE. I don’t even want to buy another Nissan. I’m just so turned off and done.

George Cannon and Eric Phan are a great team - they made the leasing of a 2026 Leaf a very smooth and easy experience. Great car.

This was my first dealing with Milford Nissan. My first interaction was with David from service - this went well but my dealings with Murdock -service mgr - leaves much to be desired. As a service manager he should learn how to deal with an upset costumer- instead of telling me I seem to assume a lot. Maybe more training in customer service is what he needs. I will never go back to the service dept as long as Murdock is your service manager Why would I give you another chance - you blew it

10/10 Recommend, First time buyer and Elman and Jim were beyond helpful and amazing!!!

great experience,best car sales ever!!highly recommended!!

I just had my second experience purchasing a car at Milford Nissan and each time has been great. This time, Elman helped me with my purchase and he is a pleasure to work with. He and Chris found me the vehicle I wanted and were so helpful throughout the process. Jimmy in finance is great too-was not pushy with the add-ons through the financing process, which I greatly appreciate! I love Nissan as a brand and would definitely purchase at Milford Nissan again!

I just bought Audi Q7 from Elman,he went above and beyond with his customer service,thanks to Todd as well(the nicest manager to work with)

Great time with Elman! He was a spectacular salesman’s great help!

Had a great experience purchasing my truck from the Milford Nissan dealership. From the first phone call to the final in person meeting it was as smooth as it comes. A very pressure free environment and a very knowledgeable staff. Eric P. got me set up with a nice rate on the loan and walked me through the whole financial side of the deal. I had the pleasure of working with Elman on everything else, who made the whole process feel like you’re working with a friend. From the initial test drive to the final paperwork he was an ... Read More

Full review text opened.

Google - Jan 8, 2026

Had a great experience purchasing my truck from the Milford Nissan dealership. From the first phone call to the final in person meeting it was as smooth as it comes. A very pressure free environment and a very knowledgeable staff. Eric P. got me set up with a nice rate on the loan and walked me through the whole financial side of the deal. I had the pleasure of working with Elman on everything else, who made the whole process feel like you’re working with a friend. From the initial test drive to the final paperwork he was an huge help making the entire transaction seamless and care free. Even after the purchase he would check in and make sure everything was going well and that I had no issues. If I ever need another vehicle this will be my first stop and I would definitely recommend to family and friends. 5 star service all around Thanks guys

I went to this dealership and spoke with salesmen Elman Hajiyev. He was low pressure and knowledgeable the exact type salesperson I prefer to purchase vehicles from. I recommend this dealership for atleast a look 👌

In my 49 years of buying/trading/leasing cars, I have never been treated with so much respect and appreciation. Being a woman buying a car on her own is scary and worrisome especially at my age and the paperwork ordeal was actually fun! Incredible! So needless to say I not only recommend Milford Nissan, but you’re not too smart if you don’t check them out in your painful search in securing the next fav car to own!

I had an excellent experience buying my car from Milford Nissan. From start to finish, the entire process was smooth, professional, and stress-free. Von, my salesperson, was outstanding. He was knowledgeable, patient, and genuinely listened to what I was looking for instead of trying to push something I didn’t want. He made sure all my questions were answered and kept everything transparent the whole way through. Eric Phan in finance was just as impressive. He explained everything clearly, broke down the numbers so there were no surprises, and made the financing process quick and easy. You can tell he ... Read More

Full review text opened.

Google - Dec 16, 2025

I had an excellent experience buying my car from Milford Nissan. From start to finish, the entire process was smooth, professional, and stress-free. Von, my salesperson, was outstanding. He was knowledgeable, patient, and genuinely listened to what I was looking for instead of trying to push something I didn’t want. He made sure all my questions were answered and kept everything transparent the whole way through. Eric Phan in finance was just as impressive. He explained everything clearly, broke down the numbers so there were no surprises, and made the financing process quick and easy. You can tell he truly cares about helping customers, not just closing deals. Overall, Milford Nissan has an amazing team that works together seamlessly. If you’re looking for a dealership that’s honest, professional, and easy to work with, I highly recommend Milford Nissan—ask for Von and Eric Phan. You won’t be disappointed.

They don’t answer phone

I genuinely don’t know where Milford Nissan finds team members like this, but I truly wish every business had an employee of this caliber. I had been shopping for a car for a long time without much success—until I met Elman. One day, I went online to get an appraisal for my vehicle through KBB. Shortly after, I received a call from Milford Nissan. The representative introduced himself as a member of their team, and I explained that I simply wanted to know the value of my car—nothing more. However, during our conversation, he began asking thoughtful ... Read More

Full review text opened.

Google - Dec 5, 2025

I genuinely don’t know where Milford Nissan finds team members like this, but I truly wish every business had an employee of this caliber. I had been shopping for a car for a long time without much success—until I met Elman. One day, I went online to get an appraisal for my vehicle through KBB. Shortly after, I received a call from Milford Nissan. The representative introduced himself as a member of their team, and I explained that I simply wanted to know the value of my car—nothing more. However, during our conversation, he began asking thoughtful questions, and before I knew it, we had been talking for 10–15 minutes. Even when I mentioned that I was interested in another brand, he remained respectful and professional. He was able to explain the strengths and weaknesses of that brand without speaking negatively about it, which I deeply appreciated. After speaking with him, I made the decision to visit Milford Nissan and ultimately sold my car to them at a fair price. What impressed me the most was his genuine pride in being part of the dealership. He spoke highly of the owner and his manager, Todd, sharing how well they treat him—and that sincerity showed in his attitude and service. Elman is truly an asset to the company, and Milford Nissan is fortunate to have someone who represents their brand with such professionalism, integrity, and passion.

George was amazing—he was always available to answer all of my questions, showed me multiple options, and was incredibly patient throughout the entire process. This is my second time working with this dealership, and I’ve already recommended five people because of how great they are. Jimmy Wood also made the financing side smooth and stress-free. The whole team made the transition easy, and I couldn’t be happier with my experience. Highly recommend!

I just bought a car from Elman,he went above and beyond with his great outstanding customer service,since he is the only one who speaks Turkish at that dealership,he even came with me at 8 am to the rmv to help me with my language barrier,he was able to register my car…I would highly recommend him,he was extremely professional and knowledgeable,he even helped me how to get my us driving license as well!! Elman thank you so much for taking care of me!!

I recently just bought a new car here! Elman could not have been more helpful. Highly recommend this dealership and working with him.

I would never go anywhere else great service and people always available for ? .always willing to work with you $ wise .nice family atmosphere

We just purchased a used vehicle from Milford Nissan, and the entire experience was genuinely outstanding. Everything went smoothly from start to finish, and the staff could not have been more helpful or accommodating. Elman was wonderful to work with, and Wayne was equally fantastic. They went above and beyond to help make the deal happen, and their professionalism and effort truly stood out. Milford Nissan made the whole process easy, transparent, and surprisingly enjoyable. Everyone we interacted with was friendly, knowledgeable, and genuinely committed to making sure we felt comfortable and confident with our purchase. It has been a ... Read More

Full review text opened.

Google - Nov 22, 2025

We just purchased a used vehicle from Milford Nissan, and the entire experience was genuinely outstanding. Everything went smoothly from start to finish, and the staff could not have been more helpful or accommodating. Elman was wonderful to work with, and Wayne was equally fantastic. They went above and beyond to help make the deal happen, and their professionalism and effort truly stood out. Milford Nissan made the whole process easy, transparent, and surprisingly enjoyable. Everyone we interacted with was friendly, knowledgeable, and genuinely committed to making sure we felt comfortable and confident with our purchase. It has been a long time since I’ve walked away from a dealership feeling this impressed. Milford Nissan truly stands out, and we’re grateful for how seamless they made the entire experience. Highly recommend! Thank you!

Seriously just stay away. From sales to service, this group is AWFUL. Take your money and go with any other Nissan.

I’ve been going to Milford Nissan for years and have had all of my service repairs and maintenance work done through them. It started off great — I trusted them completely — but over time, it’s become like every other place that only cares about money, bonuses, and reviews. I believe half of their positive reviews are their persistence in asking customers to leave them a review just like they've done with me. In fact after calling upset, I was asked not to leave one so it doesn't mess up the Christmas bonus! Throughout this year, I’ve ... Read More

Full review text opened.

Google - Nov 8, 2025

I’ve been going to Milford Nissan for years and have had all of my service repairs and maintenance work done through them. It started off great — I trusted them completely — but over time, it’s become like every other place that only cares about money, bonuses, and reviews. I believe half of their positive reviews are their persistence in asking customers to leave them a review just like they've done with me. In fact after calling upset, I was asked not to leave one so it doesn't mess up the Christmas bonus! Throughout this year, I’ve repeatedly complained about a scary rumbling noise in my car. and brought it in several times. Marlboro Nissan previously told me it might be the wheel bearings or struts. I explained the issue in detail to Milford Nissan several times, even begged for a test drive so they could hear it themselves. The noise is loud and impossible to miss, yet each time they claimed to “check” the car and recommended unrelated repairs. I’d pay, drive away, and the problem would still be there. I've spent between $3,000 and $5,000 on repairs that didn’t fix the issue this year alone. I even reminded them that Marlboro Nissan had already flagged certain problems — which they have access to — but it made no difference. Most recently, they recommended that my windshield wipers (which I had already replaced through them recently) were worn out and needed to be replaced AGAIN! Last month, I spent $2,100 on new repairs — wheel bearings, transmission oil, oil change, alignment, four new tires, and more. Ironically, the transmission oil had never been changed before, even though I’ve been going there for years. My husband had to be the one to suggest it after noticing the car jerking and acting like it would stall. When I asked why that had never been caught, they told me it should have been changed between 60–100K miles (can't remember) and weren't sure why it wasn't done or recommended. I went back again this week, this time with a video of the complaint. The young employee at the desk was shocked by what he heard and acknowledged it. Now, after all the visits this year alone and money spent, they tell me I need to drop almost another $3,000 in work — torn front ball joint boots, both control arms, blown-out struts, worn bushings, end links, and another alignment (which they offered to cover). What makes this even more disappointing is that earlier this year, I brought my husband here to buy his car which he loves. Nissan Milford is great at selling you cars and convincing you to buy into their service plans at first, but once they have your loyalty, they take advantage of it. One of their own employees even admitted to me that they “love to take people’s money” and prefer when customers keep fixing their cars instead of buying new ones. That comment alone says everything. After years of loyalty and trust, I no longer recommend this location to anyone. The service, honesty, and accountability have gone completely downhill. It’s outrageous, and now both my husband and I will take our cars and service needs elsewhere!

Milford Nissan Rocks!!!! We have previously purchased 2 vehicles at Milford Nissan in the past few years. We just purchased our 3rd and 4th there in one day. My wife leased a brand new 2026 Nissan Frontier and I bought a 2019 Ram 1500 Classic Express. The care we have received and the expertise of George in sales and Jim in finance are the main reason we return to Milford Nissan. And the vehicles we purchase surpassed our expectations. Milford Nissan is a breathe of fresh air when it comes to car dealerships, they really do care! Thank you George and Jim!!

Read at DealerRater

I helped my son purchase a vehicle. We discovered after buying that the dealership sold him a van with close to $1,000 in damages that they left unfixed. I understand not catching a minor repair, but close to a grand in existing repairs? Unbelievable. The necessary repairs should have been communicated prior to purchasing. The GM has ignored my son's calls. Maybe instead of taking time to plaster your dealership walls with boastful posters about being highly reviewed on google, you could use that time to call my son back.

I have to start writing reviews as some of these places that offer services are horrible. I went in here for a squeaking noise occur at low speeds and this was said for them to check. After four visits and repeatedly telling me that the noise is fixed, the noise got worse. I came to the conclusion that they just didn’t know how to fix it. Their recommendation as to how to fix it was even worse. I left with time lost and, them replacing things that did not need to be replaced. I am not sure if they ... Read More

Full review text opened.

Google - Sep 3, 2025

I have to start writing reviews as some of these places that offer services are horrible. I went in here for a squeaking noise occur at low speeds and this was said for them to check. After four visits and repeatedly telling me that the noise is fixed, the noise got worse. I came to the conclusion that they just didn’t know how to fix it. Their recommendation as to how to fix it was even worse. I left with time lost and, them replacing things that did not need to be replaced. I am not sure if they knew how to fix the noise issue or not but once I paid for a service that didn’t fix the issue, customer service got extremely worse. I wouldn’t ever come back to this place ever, I don’t think they know what they are doing here. ***replying to owner. Thanks for reaching out. This was said to me several times during days of visit as well. But I am not sure if it was sincere. I work in the service of others as well, however I work until I find the solution for the client per their requirements. I didn’t feel the same here though. I have already resolved this issue. I wish you the best as well.

Put an offer in on a used box truck and the salesman Dan accepted the offer, but said the truck had to be inspected before they could finalize the transaction. The truck had just come in. Today we found out they sold the truck to another customer on the same day they accepted our offer. So unprofessional!!

it's been just about 6 months and no refund So now I am sure I will not get the full amount no fault of mine Do not trust the finance man Eric I am now very sick and might no be able to keep trying to get refund Please be careful

Chris Biggar was a good sales. Unfortunately I bought a brand new Nissan Frontier with defect. It has a weird noise coming from the dash and after I brought it to the shop couple times I was told that they need to hear from engineering. Til this day no one contacted me about this issues. I used to trust Nissan.

Leased a brand new 2025 Nissan Rogue 3 weeks ago. Week one went completely dead. Said it was a bad battery. Brand new car. Week two dead again. Put in another battery. Week three dead again. Will have it towed to dealer. Recommend not using Milford Nissan service.

I am very disappointed with how this dealership operates. I bought a Kia, excited to have a vehicle with comprehensive warranty coverage, but when I actually needed to use it, they just passed the buck by telling me to talk to the person who sold it to me. They offer a "scratch protection" plan for the vehicle, but later reveal all sorts of fine print about what isn't actually covered. It is truly disheartening to pay for all these insurance plans, only for them to come up with excuses whenever you try to use them. This is ... Read More

Full review text opened.

Google - Mar 22, 2025

I am very disappointed with how this dealership operates. I bought a Kia, excited to have a vehicle with comprehensive warranty coverage, but when I actually needed to use it, they just passed the buck by telling me to talk to the person who sold it to me. They offer a "scratch protection" plan for the vehicle, but later reveal all sorts of fine print about what isn't actually covered. It is truly disheartening to pay for all these insurance plans, only for them to come up with excuses whenever you try to use them. This is money I’ve worked hard to pay, and they lie right to your face. The salesperson is Niman Liu. I do not recommend him at all.

They are completely rude and disrespectful to their customers! I made an offer for a car and they said absolutely not. So when I called back to try and ask them questions, because they said there was no negotiating, the guy said nope no absolutely, not gonna Negotiate! I said I just wanted to ask you some questions. At this point I knew exactly what I wanted and thought I did not have a choice, but to pay what they wanted. so I just wanted to ask some questions, His name was George. He said no. He would not listen ... Read More

Full review text opened.

Google - Feb 22, 2025

They are completely rude and disrespectful to their customers! I made an offer for a car and they said absolutely not. So when I called back to try and ask them questions, because they said there was no negotiating, the guy said nope no absolutely, not gonna Negotiate! I said I just wanted to ask you some questions. At this point I knew exactly what I wanted and thought I did not have a choice, but to pay what they wanted. so I just wanted to ask some questions, His name was George. He said no. He would not listen to my questions. I went to Westboro Nissan, not only were they really nice and respectful but they gave me the exact car that I wanted for $2000 less than Milford was demanding. I may add the George at Milford Nissan told me a few days earlier that they had 32 of the same exact cars on the lot and they needed to get rid of them so I had a lot of bargaining room. Do not go to Milford Nissan!!!!!

The salesman was completely unprofessional and all levels. 100% do not recommend. Follow up to the owners response... Your salesman first came to the table and told us, "He isn't Allowed to racially profile anyone with the interests rate he gave us as an example." Then he proceeded to say,"It has to be the same % rate if we were white, black, male, female, gay or straight. " Of course, everyone should be offered the same interest rate without a credit check. How disgusting to even say he thought that. The car we were looking at had ... Read More

Full review text opened.

Google - Feb 15, 2025

The salesman was completely unprofessional and all levels. 100% do not recommend. Follow up to the owners response... Your salesman first came to the table and told us, "He isn't Allowed to racially profile anyone with the interests rate he gave us as an example." Then he proceeded to say,"It has to be the same % rate if we were white, black, male, female, gay or straight. " Of course, everyone should be offered the same interest rate without a credit check. How disgusting to even say he thought that. The car we were looking at had low miles (14,000) on it and balding tires. The best he could do was sell us new tires for an additional 800. No thanks!

Stay away from this place. Charged me $190 for "diagnostic" and were not able to fix the setting in ECU, which any advanced diagnostic tool can do. They were told what has to be done and sounded very confident on the phone they can do that. Instead offered replacing fully functional ECU ($2000 + labour). Basically it's a scam shop, which trying to get you into spending on not needed repairs. Did not want to spend $$ on the tool, ended up waisting $190 on these guys.

I recently brought my 2022 Nissan Pathfinder to Milford Nissan for a service appointment. Another auto body shop had identified a potential head gasket leak, so I scheduled an appointment to have it checked out. The service advisor initially assured me they could take a look the following day. However, as soon as I arrived, the advisor said, "We had this exact issue with the same model for another customer. I'm sure it has an acceptable level of seepage per Nissan standards." Not exactly comforting to hear before even inspecting the issue. I was also told it would ... Read More

Full review text opened.

Google - Jan 14, 2025

I recently brought my 2022 Nissan Pathfinder to Milford Nissan for a service appointment. Another auto body shop had identified a potential head gasket leak, so I scheduled an appointment to have it checked out. The service advisor initially assured me they could take a look the following day. However, as soon as I arrived, the advisor said, "We had this exact issue with the same model for another customer. I'm sure it has an acceptable level of seepage per Nissan standards." Not exactly comforting to hear before even inspecting the issue. I was also told it would cost $190 just to look at the vehicle. Additionally, I mentioned that the other shop had noticed dye on the AC system. The advisor dismissed this, attributing it to prior accident repairs, even though my vehicle has had no under-hood repairs. Later that day, the advisor called to reiterate the same line about "acceptable seepage" and informed me that I wouldn’t be charged the $190 for the head gasket inspection. However, he then stated the O-rings in the AC system were corroded and needed replacement. He warned that if the lines broke during the repair, the cost could exceed $2,000 since my vehicle is no longer under warranty. Given the potential cost and the dismissive attitude I experienced, I chose not to proceed with the repair. When I went to pick up my vehicle, the original service advisor had already left for the day. The new advisor informed me I owed $189. I explained that the previous advisor had said I wouldn’t be charged. The new advisor clarified, "You weren’t charged the $190 for the head gasket, but this is for the AC inspection." This was never communicated to me beforehand. Despite my frustration, I paid the charge and requested a follow-up call the next day to address this miscommunication. It has now been a week, and I’ve yet to receive any follow-up. My primary concerns with Milford Nissan's service center are the condescending tone of the advisor during both interactions and the complete lack of transparency. When I left the dealership that morning, I was told I’d be charged $190 for the head gasket inspection. No mention was made of an additional charge for the AC inspection. Later, I was told I wouldn’t be charged for the head gasket inspection, but upon pickup, I was charged the $190—just under a different justification. If they were already under the hood, why was there a separate charge? I have been a loyal Nissan driver for 30 years and plan to continue driving Nissans. However, I will never purchase another vehicle from Milford Nissan or return to their service center. This experience was a disappointing example of poor communication and unprofessional behavior. Transparency and respect for customers are non-negotiable, and Milford Nissan fell short on both counts.

Purchased a vehicle 2 months ago and still havent received the registration. After 30 days i called and was told it was on its way. I was told id receive a copy of it in my email. Nope, didnt get that either. What is the issue here? Is it lost? The vehicle cant be inspected without it and that deadline is quickly approaching. I understand to be in the business of selling cars you have to be at least a little bit sleazy and non-transparent or you wouldnt suceed but this is ridiculous. Communication is terrible. Buy your vehicle somewhere else.

I was a little disappointed with having my car serviced here. My key came back damaged, they performed a service without my consent, so I was charged. & this is the first time I go to a dealer and they don’t offer a complementary wash and vacuum after a service.

Jim Farrell was exceptionally rude and unprofessional. Walked away from the dealership and interaction. Was really interested in the car. Maybe he was having a bad day but he made me take my business elsewhere.

I bought a certified pre-owned vehicle on 10/4/24. I did not waste the dealerships time kicking the tires, I purchased the vehicle after a couple hours of being there. I was transferring plates from an old vehicle. The next week I was waiting to here if my registration had come in and I got no call from the dealership. I called Thursday that week 10/10 to find out what was going on and they told me the registry said they had a title for the vehicle that was no good. I told them I was upset and they said they were trying ... Read More

Full review text opened.

Google - Oct 23, 2024

I bought a certified pre-owned vehicle on 10/4/24. I did not waste the dealerships time kicking the tires, I purchased the vehicle after a couple hours of being there. I was transferring plates from an old vehicle. The next week I was waiting to here if my registration had come in and I got no call from the dealership. I called Thursday that week 10/10 to find out what was going on and they told me the registry said they had a title for the vehicle that was no good. I told them I was upset and they said they were trying to fix. The next I received no call from the dealership to update me or see if they could help me because I had vehicle I couldn’t drive. I called back Thursday night 10/17 and asked for a loaner car. They gave it to me on Friday 10/18. I had to wait 35 minutes to pick up loaner that was full of dog hair from last user. My registration finally came in on 10/21. My wife and I had to both take time off of work because of all the hassle and not having a vehicle that I purchased to drive. I wasted my three kids time also. I received nothing from the dealership to try to make up for all the inconvenience. Milford Nissan is supposed to be a family dealership but they did not help me and my family well. Spend your hard earned money elsewhere.

Tried to take my daughter for a ride. Claims to have performed diagnostic time and repairs, but didn't touch any sensor in question, just trying to get $500 out of her with fear tactics for diagnostic work never performed. I have photo proof they never touched the sensors they said they swapped. Tried calling, no response to me. Will file complaint with Mass Attorney General for fraudulent repair shop billing.

One star for Mr. Wood and one for the atmosphere. My "salesman" has the personality of a rock. I responded to a Facebook ad and I was ok with the advertised price. It was a hard no when I asked for a minor repair. I expected that the guy who sold me the vehicle would have had the decency to deliver the vehicle himself. He sent his brother. Stay clear of Mr Farrel. Mr. Wood was always available and accommodating. I will purchase there again with another salesman.

Poor. Long waiting time for the service to be done and when was done they forgot to rotate the tires(not the first time), no apologies just ok here your money back. Never again…….

Very bad experience. I strongly do not recommend this place for several reasons. i ) I called early in the week to schedule a Saturday 10 a.m. appointment to see a pre-owned car that had been in stock for months (since I work late on weekdays). I specifically asked them to inform me if someone else became interested in the car in the meantime. However, halfway there on Saturday morning, at 9:30 a.m., the dealer called to cancel because the car had just been sold. ii) Since the car had been sitting on their lot for months, they had been gradually ... Read More

Full review text opened.

Google - Aug 31, 2024

Very bad experience. I strongly do not recommend this place for several reasons. i ) I called early in the week to schedule a Saturday 10 a.m. appointment to see a pre-owned car that had been in stock for months (since I work late on weekdays). I specifically asked them to inform me if someone else became interested in the car in the meantime. However, halfway there on Saturday morning, at 9:30 a.m., the dealer called to cancel because the car had just been sold. ii) Since the car had been sitting on their lot for months, they had been gradually lowering the price. Between my initial call and the appointment (5 days), they reduced the price by an additional $1,000. However, when I checked the listing again on Saturday morning, I noticed they had increased the price by $2,000. These practices are dishonest, suspicious, and unprofessional. In hindsight, I’m relieved I didn’t do business with them.

Check Yelp for the real service department reviews Update I called Nissan to discuss their fully covered statement. With Murdock the service manager I received back "you act like fully covered means anything". So I told them I'll have my car towed out and I wanna see the "broken parts". They told me they would email me which they didn't. I asked if the car was back together with only the parts under warranty. They said nope it's waiting on your approval. I said ok then I'm having a tow truck sent ... Read More

Full review text opened.

Google - Aug 29, 2024

Check Yelp for the real service department reviews Update I called Nissan to discuss their fully covered statement. With Murdock the service manager I received back "you act like fully covered means anything". So I told them I'll have my car towed out and I wanna see the "broken parts". They told me they would email me which they didn't. I asked if the car was back together with only the parts under warranty. They said nope it's waiting on your approval. I said ok then I'm having a tow truck sent up now. Then I got actually there's bolts (the one time only bolts) that I approved it in. I said you left a voice message show me where I approved anything. The manager says you sure you don't wanna pay the $244 dollars to just have it finished. That's when you know they're shady. The service department is the worst experience I've ever dealt with. I had my car towed there do to a part break for a recalled part. They told me this would be fully covered to have to towed there. Mind you I only called from a price on the part I was going to fix myself. Had it towed there on a Saturday. They didn't write it up until Monday. Originally they said it would be fixed by Tuesday. On Wednesday they call me saying a part was broken and not covered but it was broken due to the faulty part failing 🤔. I said I'll pay for the spring just please get my car finished. They call me back saying there's "one time bolts not covered that need to also be replaced" left me a voicemail so I never approved. Thursday they call me with another story of there was something frozen on the other side and that piece is $120 so total it's now up to $240. Not bad for fully covered right. Then the second manager calls me telling me I have to pay this price for my car to be finished Nissan was nice enough to extend the warranty but only to a certain piece I cover everything else. I got disconnected while at work. They call me back and I'm at work so I couldn't answer right away. I call the number back the service department twice no one answers. So this is now 2 days overdue from the original time. $240 dollars more than the original price. This place is the shady business people warn you about. Avoid at all cost. Want to see real reviews about how terrible their service department is? Go on Yelp

I have had issues with milford nissan for the last couple visits. 2 years ago they did my brakes and they were immediately squealing after. I brought it back and they said they were fine, I then had to pay another mechanic to fix their work. I have had another noise issue on and off for almost a year and I found a mechanic that was able to diagnose the problem. I brought it to the dealer as it would be covered under warranty only to be told the other mechanic was wrong and they insisted it was my brakes which ... Read More

Full review text opened.

Google - May 21, 2024

I have had issues with milford nissan for the last couple visits. 2 years ago they did my brakes and they were immediately squealing after. I brought it back and they said they were fine, I then had to pay another mechanic to fix their work. I have had another noise issue on and off for almost a year and I found a mechanic that was able to diagnose the problem. I brought it to the dealer as it would be covered under warranty only to be told the other mechanic was wrong and they insisted it was my brakes which aren't even that old for the miles kn the car. They were insistent that is what it was and they wouldn't do anything else for me. I picked up my car and brought it to another nissan dealer who took the time to listen and they told me milford was wrong and my mechanic was in fact correct. They are now currently fixing the problem under warranty. I will never go back to milford nissan. The service adviser mike was not very friendly.

It took so much time and big varation from the estimated price to final price. The service agent is pushing and adding the repair one by one to make sure the bill should be atleast $$$$. Never recommend to go service other than warranty coverage.

I had my wheel damaged while they were inspecting my vehicle, but they informed me that they will request a replacement next Wednesday. I'll wait for this, but I'm not satisfied because they could have been more careful when driving customers' cars.

Finance dept had us complete the wrong set of forms, meaning we had to go back to fill out another set. Made getting an inspection sticker difficult. Service dept overfilled vehicle with transmission fluid which caused a seal to leak. Brought car for another issue told no part available for fix, didn’t know when it would arrive. Told fine, safe to drive car…it wasn’t. Took to another repair shop, got part and repair completed in a day. Do not recommend any dept of this dealership.

I purchased a vehicle (CASH - NO FINANCING) and when it was all said and done, I paid close to $30,000 for my vehicle. I was asked to write a review, but I never write a review until my experience is complete. The salesman, GEORGE, allowed us to take the vehicle for a test drive, and when we returned, I questioned a specific light that came on soon after we left the dealership. George chalked that up to him "forgetting" to give us the key. Thank God we did not shut the vehicle off for any reason because we ... Read More

Full review text opened.

Google - Apr 4, 2024

I purchased a vehicle (CASH - NO FINANCING) and when it was all said and done, I paid close to $30,000 for my vehicle. I was asked to write a review, but I never write a review until my experience is complete. The salesman, GEORGE, allowed us to take the vehicle for a test drive, and when we returned, I questioned a specific light that came on soon after we left the dealership. George chalked that up to him "forgetting" to give us the key. Thank God we did not shut the vehicle off for any reason because we would have been stuck without the key fob. It was at this time I asked if the vehicle had 2 keys and GEORGE assured me it did. I decided I wanted to purchase the vehicle and when GEORGE started to gather my information he wanted to know who I would be financing the vehicle through. I told him I would be paying cash for the vehicle to which GEORGE replied, "well, that's a nice position to be in". He continues to put my information in the system and again questions how I would be paying for the vehicle, I again told him cash. Perhaps I do not look like someone who could have such money because he then proceeded to ask if I was financing the vehicle through a bank that gave me the funds in advance. I again advised I was in no way financing my vehicle and at this point, I am paying cash, so what is the issue? I was then placed in the hands of HENRY with whom I take ABSOLUTELY NO ISSUE - HENRY WAS GREAT AND VERY PERSONABLE! When my vehicle was delivered I was handed 1 key. I immediately texted GEORGE and advised they forgot the second key and he said I would have to get the key made and submit the receipt for reimbursement. I agreed to same. I purchased my key from a VW dealership; however, they had a long wait to program same, but advised I could have the key programmed at any VW dealership, which I did. I supplied the receipts to GEORGE on 3/26/24 and have heard NOTHING since that day. Today, I contacted and asked to speak with the manager because this is the 2nd issue that I received no response from GEORGE about. I was told I would receive an IMMEDIATE call from GEORGE, which I did not. Instead, George sends me a text to tell me he got the amount of the key approved and would be sending a check. I paid a total of $457 for the key and programming and he is only trying to reimburse me $282. I WILL be filing a complaint with the BBB. How can he determine what I should pay for a key that he could have made himself while the vehicle was in his possession - a key that he already told me existed. I will never respect a business whose agents/representatives do not keep their word. Shame on them, and I will pursue every avenue to be made whole for the funds I spent on the key I was promised during the purchase of the vehicle.

Came in to look at a 2017 Ram. I won't mention his name but the sales person seemed very nice and straight up. I explained I was looking at a few different trucks in the area but was definitely interested in this one and proceeded to test drive. It was a nice, clean truck and drove well. We exchanged info and said we'd be in touch. I received a call from the salesperson the next day informing me someone else was interested in the truck but left. I told him the Ram was at the top of the list ... Read More

Full review text opened.

Google - Mar 11, 2024

Came in to look at a 2017 Ram. I won't mention his name but the sales person seemed very nice and straight up. I explained I was looking at a few different trucks in the area but was definitely interested in this one and proceeded to test drive. It was a nice, clean truck and drove well. We exchanged info and said we'd be in touch. I received a call from the salesperson the next day informing me someone else was interested in the truck but left. I told him the Ram was at the top of the list for me and proceeded to figure out a price. The next morning we came to a price and I called with my debit card to leave a deposit. Twenty four hours later he called and said sorry but we just sold the truck to someone else and they're are doing paperwork now. Frustrating to say the least. I can't see myself doing business in the future with a company who operates like this.

We waited 2 hrs to have a recall repaired and after 2 hrs we were told they had to order the part. We made an appt and explained it was a recall and what the recall was for.

Cris is a superb salesman and treated me like family. Very professional and helped me get the best deal for my budget 10/10

Read at DealerRater

Amazing staff, they’ve earned my business for life, great selection and awesome prices, couldn’t be happier

Read at DealerRater

Each person that I had the pleasure of working with , made it just that- a pleasure. Not something I usually would say about buying a car- but the professionals at Milford Nissan like Cris, Henry, and Courtney were great.

Read at DealerRater

Trying to decide between a Toyota Supra or Nissan Z, went here for a test drive, they accept the appointment over phone and went there and decline the the test drive for no joy ride, I guess Supra score one due to this bad dealership experience.

Wanted to charge me $4000. Actual cost $.7.part $49 cvt only needed 1 $50. Service bad bad bad.

I was promised weather mats and for months I was given the run around untill I purchased elsewhere. Sad too cause i referred some friends but then had to let them know of this so they went elsewhere.

It took 3 days to get my car back and the check engine light was still on.

The service department was fine. The service itself not so much. My car has the worst alignment issue I’ve ever had to drive with. I’m now going on vacation for a week and my car is nearly nonfunctional. I went in for an oil change and tire rotation. The tires were rotated in such a way, that 2 different brand tires are now up front. Meaning I’m getting pulled so far left that within 2 seconds I’m in the left lane of the highway after merging on. Absolutely ridiculous. I can’t even swap the tires myself because ... Read More

Full review text opened.

Google - Sep 23, 2023

The service department was fine. The service itself not so much. My car has the worst alignment issue I’ve ever had to drive with. I’m now going on vacation for a week and my car is nearly nonfunctional. I went in for an oil change and tire rotation. The tires were rotated in such a way, that 2 different brand tires are now up front. Meaning I’m getting pulled so far left that within 2 seconds I’m in the left lane of the highway after merging on. Absolutely ridiculous. I can’t even swap the tires myself because the lugs are so tight. I was told by the service guy that the 2 matching brand tires were together. Nope. One is front right, other is rear left. So I get to pay some place to swap them for me, while having to stress about this all vacation.

Best customer service! They're not just selling you another car. They rarely make sure it works for you, which is like any other dealership I've ever been in.

Read at DealerRater