Technology advancements require more technology advancements to keep up with themselves. It's a conundrum at first glance but dig a little deeper and it makes perfect sense. As the gadgets and gizmos that fill our lives gain more capabilities, the need to service them becomes more challenging with current support infrastructures. In the near future, the standard "help desk" will evolve into something more elegant.
This graphic gives us an offbeat look into the future of the IT help desk.